Michele James (formerly Jordan) is the Vice-president, People and Transformation at Scarborough Health Network (SHN). SHN is Ontario’s third largest community hospital with three acute care facilities. Michele’s diverse portfolio includes the human resources function for the organization’s 5,200 employees. She also provides executive leadership for strategy and transformation, organizational development, workplace health and safety, volunteer services, spiritual care, diversity, inclusion and health equity.

Michele has worked in health care for over 30 years, the last 12 years as an executive in Scarborough’s hospital system. She joined Scarborough’s Rouge Valley Health System in 2008 to develop and lead a strategy for major organizational transformation. The “Lean Thinking” approach, invented by Toyota, was central to this strategy, making the hospital one of the first in Ontario to sustain a hospital-wide Lean improvement program.